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(1800 001 170)

Most doctors do their utmost for their patients, but there may be a time when you are unhappy with the care you receive from a medical practitioner. 

If this happens:

  1. Talk to your doctor about why you are unhappy with the care or advice you have received. They should be willing to discuss any concerns you have.

  2. You may prefer to discuss your concerns with another doctor in the practice or the practice manager. If you are unhappy with these responses, or you think the care you received was not of a good standard, then you may consider contacting the Health Complaints Commission.

The Health Complaints Commissioner is an independent and accessible ombudsman. The Commissioner strongly emphasises conciliation in resolving complaints between patients and providers. Serious complaints are investigated. The Commissioner also recommends action to improve health services. 

You may go to the Commissioner if you have a complaint about the services of dentists, medical practitioners, hospitals, physiotherapists, occupational therapists, social workers in a health setting, ambulances, nursing homes, hostels, supported residential services, nurses, naturopaths, acupuncturists, and others. 

The Commissioner will determine if your complaint is a serious matter affecting standards of care and whether it should be referred to Australian Health Practitioner Regulation Agency, AHPRA

Health Complaints Commission Offices

Enquiries: Monday to Friday 9:00am-5:00pm (excluding public holidays)
Phone: 1800 001 170
(Free call from a landline nationally, but call charges may apply from a mobile phone or a pay phone)
Street: NAB House, Level 6, 86 Collins Street, Hobart.
Postal: GPO Box 960 Hobart 7001

A link to the State Ombudsman's annual reports page with statistics on health complaints in Tasmania.

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