Dispute resolution

 
Disputes in the workplace are unavoidable, and private practice owners and their managers should have the background knowledge on how to handle them to get the best possible outcome. 

A workplace dispute is when conflict emerges in the workplace between employees, managers or patients. While most conflicts tend to be single events that resolve themselves, it is not uncommon for matters to escalate and require a formal approach or intervention. A few of the most common issues that can result in workplace disputes include: 

• personality clashes;
• differences in beliefs;
• changes in work requirements and decisions; or
• inconsistent treatment of staff by managers, owners or fellow staff members.

Here are two approaches that can be used. 

• A negotiated outcome - where the two parties concerned resolve the issues themselves.
• A mediated outcome - where an interdependent or non-bias third party mediator helps the individuals arrive at their own agreement. 

We look at dispute and grievance resolution policies in more depth in our May Workplace Relations News e-newsletter.

Common disputes in the healthcare system
In the current pandemic environment, new guidelines are regularly  updated and the requirements for workers in a healthcare setting are constantly changing. This is increasing the likelihood for healthcare practices to face conflicts amongst their team as opposing viewpoints are  brought to a head.

Prepare for discussions of this nature as well as how to answer any questions workers may have. Uncertainty and unclear communication can take a toll on the mental and physical health of employees, so it is important to be transparent and open with staff and try to reduce the uncertainty. 

Methods to avoid conflict and keep your workplace environment healthy and productive, could include:

• creating a query box where staff can anonymously write any questions or concerns they have about their workplace; 
• dedicating a meeting each fortnight/month to debrief and address the key concerns staff may have spoken out about in relation to workplace procedures; or 
• providing print-outs of updated procedures or healthcare direction requirements that are expected from employers. 

You can contact us via phone (07) 3872 2222 and email support workplacerelations@amaq.com.au