Updates to Medicare and PBS PKI site certificates
Services Australia is reminding general practices to renew and install their PKI site certificates before 13 March 2022 to ensure they can continue to transact digitally. Services Australia is currently renewing all PKI site certificates for Medicare and PBS.
Most PKI site certificates have been automatically renewed. Where automatic renewal wasn't possible, the Agency mailed a CD with the renewed certificate to healthcare locations which were mostly sent in mid-2021 to the last known Certificate Manager registered in its system.
What general practices need to do
Practices who received a CD, must install their renewed certificate before 13 March 2022. Installing your renewed certificate will ensure you are able to transact with the Agency digitally after this date. If you haven’t received a CD, find out what to do.
If you need help installing your renewed PKI site certificate, you can:
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contact your software developer
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call the eBusiness Service Centre on 1800 700 199 (8 am to 5 pm local time) and choose option 3.
NASH PKI certificates
For general practices using NASH PKI certificates, they may also be expiring. If your NASH PKI certificate is expiring, you must renew it online through HPOS. You will also need to install it to maintain access to digital health tools such as electronic prescribing and My Health Record.
