Online business solutions for general practice

Online business solutions will help GPs to: 

• lodge Medicare and Department of Veterans' Affairs claims with us and with private health insurers 

• lodge bulk bill, private patient and in-patient medical claims 

• make updates with the Australian Immunisation Register 

• do patient verification 

• work out the out-of-pocket costs for hospital procedures 

• check the progress of a claim. 

There are 3 steps to register for business online services: 

1. Complete the online claiming provider agreement form. 

2. Apply for a Medicare Public Key Infrastructure (PKI) Site Certificate. PKI Site Certificates help you do your electronic business with us securely. 

3. Check your software is compatible. View our list of software developers for digital health and aged care. Contact your software developer to make sure they can support your online needs such as bulk billing or private patient claims. 

To connect your practice online with Services Australia, make sure: 

• your software vendor has confirmed your operating system and software can do what you need 

• you have a PKI Site Certificate CD ready for installation or it’s already installed 

• you have the personal identification code (PIC) for your PKI Site Certificate 

• all health professionals in the practice have completed and signed the agreement form 

• you have returned the agreement form to Services Australia. 

Further information is available at: https://www.servicesaustralia.gov.au/doing-business-online-for-health-professionals?context=20