Call centre triage no substitute for quality general practice services
The AMA this week released its revised Position Statement on Call Centre Triage and Advice Services - 2004 (Revised 2014).
The Position Statement reflects changes that have occurred over the last decade, including the establishment of Government-run national call centre triage services, and incorporates current data and research.
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AMA Vice President, Dr Stephen Parnis, said the AMA maintains that, while telephone triage can be part of an integrated GP out-of-hours service model, it is not a substitute for accessing high quality GP after-hours services.
Call Centre Triage and Advice Services - 2004 (Revised 2014)