Information on decommissioning of My Aged Care fax number
The Department of Health and Aged Care has provided information for members about the decommissioning of the My Aged Care fax number and advised of alternatives to the fax service.
The Department of Health and Aged Care wishes to advise that they will be decommissioning the My Aged Care fax number (1800 728 174) on 31 July 2023.
Decommissioning fax is expected to provide the following benefits:
- make it faster and easier for clients to progress through their aged care journey
- provide certainty for referrers that a referral has been received by My Aged Care
- allow information to be pre-populated where possible.
Alternative pathways include the use of the GP e-Referral solution and the Make a Referral tool on the My Aged Care website.
The department has recently written directly to impacted stakeholders currently using fax and will continue to provide further communication in the lead-up to the decommissioning.
More information can be found on the My Aged Care Health Professionals webpage. Any queries should be directed to MyAgedCareFaxDecommission@health.gov.au.
