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Referring patients to My Aged Care just got easier

GPs can play a key role in supporting patients to access aged care services to suit their needs with referrals to My Aged Care. And these referrals just got easier.

15 Nov 2019


GPs can play a key role in supporting patients to access aged care services to suit their needs with referrals to My Aged Care. And these referrals just got easier.

The Australian Government Department of Health together with HealthLink has developed a new e-Referral form allowing GPs to send referrals to My Aged Care directly from their practice management systems.

The e-Referral form responds to feedback from GPs who have found the current referral processes frustrating due to the lack of integration between My Aged Care and their practice management systems. “It was quite time consuming flicking between the patients file to get all of those details that it didn’t automatically input,” said a participant from the recent e-Referral pilot. “The new e-Referral form just makes it so much easier,” they said.

How does My Aged Care e-Referral work?

The e-Referral form is intuitive, easy to use and accessible through the patients’ electronic medical record. By pre-populating patient information, the focus is on screening patients, making it the quickest and easiest way to refer your patients to My Aged Care. All GPs need to do is check patient details and add additional information and attachments required to support an assessment of their aged care needs. One pilot participant found the form very easy and user friendly. “The process made it very straight forward and simple,” they said.

Once submitted, the e-Referral form is safely and securely sent to My Aged Care. Response from pilot sites has been positive, with feedback highlighting the ease and convenience of the new form.  

Testing and feedback

From July 2019, a trial of the e-Referral capability was rolled out to a pilot group of GP practices to get user feedback of the solution based on real cases. The feedback received from participants helped inform further enhancements, which were implemented during the pilot.

Feedback from pilot participants indicates the enhancements made a great improvement: “I noticed them straight away. It just makes it all run a lot smoother,” said one participant.

How to get started

The e-Referral form is now available through MedicalDirector, Best Practice and Genie practice management systems. Quick Start Guides to support transition to this more efficient form are available on the ‘For health professionals’ page on the My Aged Care website (easily accessed by a link in the footer or search for health professionals).

For user and technical support, contact HealthLink through their customer service email or by calling 1800 125 036.

The existing online ‘Make a Referral’ web form, fax and phone options will continue to be available.  See for details.

Information for patients

A new brochure called After you’ve registered with My Aged Care is also available to support your patients with next steps after they have been referred. You can find the brochure on the My Aged Care website and order it free through National Mailing and Marketing by emailing or calling (02) 6269 1025 and quoting the code 150150.

Feedback on both the e-Referral form and the brochure are welcome to be sent to:

This information article was provided by the Department of Health.


Published: 15 Nov 2019