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My Aged Care changes

21 Jul 2015

This is a sponsored article provided by the Department of Social Services as part of Family Doctor Week

A number of changes to the aged care system came into effect on 1 July this year that will have an impact on older people and may affect the way you refer these patients.

The improvements to the aged care system include better access to aged care services via My Aged Care, the new Commonwealth Home Support Programme (CHSP) and the expansion of Consumer Directed Care (CDC) for all Home Care Packages. 

My Aged Care

From July 2015, if you are discussing a patient’s aged care needs or concerns you can refer them to My Aged Care who can assist your patient with information and support to find appropriate services that meet their needs.

My Aged Care is an Australian Government initiative which supports older people and their families in accessing aged care information and services.

The My Aged Care functions have been expanded to make it easier for people to access information, have their needs assessed and be supported in accessing aged care services. The new functions include:

  • electronic referrals to service providers reflecting client preferences, and
  • a central client record – accessible by the client, their representatives, and relevant assessors and service providers.

 Information is contained on the My Aged Care website ( and contact can be made via the national phone line (1800 200 422) which operates from 8.00am to 8.00pm weekdays and 10.00am to 2.00pm on Saturdays local time, wherever a person lives.

For information about referring patients to My Aged Care, visit the Department of Social Services website at

Commonwealth Home Support Programme

The new Commonwealth Home Support Programme (CHSP) provides entry-level home support for older people who need assistance with daily activities to help them remain living independently at home and in their community. Carers of these patients also benefit from the programme. 

Key features include:

  • streamlined, entry level support services such as cleaning, washing and making meals; and
  • standardised entry and assessment through My Aged Care.

Home Care Packages and Consumer Directed Care

For patients with more complex long term needs, a Home Care Package may be more appropriate.  Home Care Packages provide a coordinated range of personal support and clinical services that are tailored to meet individual needs.

Services include:

  • personal services such as bathing and showering;
  • help with nutrition, hydration, meal preparation and diet;
  • management of skin integrity;
  • continence management; and
  • help with mobility and dexterity.

All Home Care Packages are now delivered on a Consumer Directed Care (CDC) basis. 

CDC gives the patient more choice and flexibility. It means they will have more control over the types of care and services they access and the delivery of those services, including who delivers the services and when.

For more information about the changes, or to refer a patient, go to or call the My Aged Care contact centre on 1800 200 422 (Mon-Fri 8am to 8pm, Sat 10am to 2pm), from anywhere in Australia.

Published: 21 Jul 2015