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If it’s all the same with you, I’m happy with my doctor thanks


10 Oct 2017

I recently had my two scripts filled at Amcal and was a bit taken back by the lady behind the counter when I picked them up. She asked me quite a few questions in an aggressive manner including:

Do you take any other medications?
Are these the only two?
Are you sure?
How is your blood pressure?
Do you find the medication works?
Do you get your cholesterol level checked?
Do you get blood work done?

While I am sure the woman meant well, I don't know her from Adam. I do not care to discuss my health in a public place such as a busy chemist store with gawd knows who in hearing distance. She didn't introduce herself, was she a pharmacist? I was beginning to get the feeling I was in some sort of sales pitch.

When she commented that not all doctors in this area are vigilant with ordering blood work, I stopped the conversation and said that I go to a group of very good physicians who oversee my health care.

I found this bombardment of questions from an unknown person confronting and inappropriate. My concerns include:

1. Lack of privacy.
2. Lack of introduction – what are her credentials?
3. Insulting to the medical community in this area.
4. Some people may find themselves talked into getting unnecessary expensive lab work done – their signage for HbA1c testing and renal function offers was very prominent.
5. The aggressive tone of her questions. Perhaps I was wearing a stupid face and it took answering three questions to convince her that I know how many pills I take a day.

There is a huge difference between a medical degree and one in pharmacology. I feel that Amcal is overstepping the line.

Karen Henderson
Kempsey, NSW


Published: 10 Oct 2017